The eConsultant: Guiding Clients to Net Success

Product Information

Once you have identified your group of patients, you can now send them an invitation to complete an online review via the appropriate eConsult questionnaire. You may be offered an appointment, either on the day or for a later date. This may not be with your GP, but may be with an Advanced Nurse Practitioner or other health professional at the practice, depending on your query. If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms. You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you canso we can find the best way to help you. Go to the Windows Start bar or the ‘ magnifying glass‘ at the bottom left of your screen and search ‘ eConsult Toolbar‘ Patients using NHS login will be marked as verified on their eConsult submission, and their NHS number will appear on the eConsult report. This will also make it easier for you to match patients’ eConsults to their record.

The service will make interacting with your GP more convenient – you may not have to come into the practice to get help, meaning you don’t have to take unnecessary days off from work or can stay at home if you feel poorly. They then submit the online form to their GP practice, where it can be viewed by their GP or another professional as appropriate. You are due an asthma review. Please complete the asthma questionnaire via eConsult https://bit.ly/33qnK5Y . Having your information upfront will allow us to understand how you are managing your condition and, if you need an appointment, what type of appointment this should be. Elderly patients who have access to the internet can use the service, otherwise they can call the practice as usual on the dedicated telephone number. Telephone: 0345 337 1160If your practice already uses an online consultation system that is integrated with the NHS App, you do not need to take any action to make it available in the app.

A practice in Cornwall sent 100 texts to their asthmatic patients during ‘QOF season’. In less than one week they received 96 completed asthma eConsult review questionnaires. This cohort of patients had previously been sent letters by the practice inviting them for their annual review but they had ignored them. Texting the direct link makes it much easier for patients to complete. Your eConsult will be reviewed by your GP and if you need to be seen for a face-to-face appointment, you will be advised of this by your GP You will need your ‘Practice Message id’ and your ‘eConsult id’– These are case sensitive (see image below) Please submit your blood pressure readings via eConsult https://bit.ly/2PUbl6n so that we can monitor your condition and advise if you need an appointment.You may be directed to another health professional outside of the practice, as they may be best placed to offer you the advice or support you need. These may include local pharmacy support, a minor injuries unit or other services such as physiotherapy. You'll typically see options to ask your GP for medical advice or send a request. Online consultation providers If you submit your request after 3pm, your practice will respond be the end of the next working day.